Looking Beyond the Obvious in Healthcare Design
Day 4 focused on deeply validating healthcare problem statements and mapping PMJAY–MJPJAY workflows to identify systemic gaps, user pain points, and scalable opportunity areas.
Insights
Feb 13, 2026
Day 4 marked a shift in my approach—from merely identifying problems to understanding their feasibility and scope. As a product designer working in healthcare, I am realising that spotting an issue is only the beginning. The real challenge lies in validating its scale, understanding the ecosystem around it, and determining whether it is worth pursuing further.
A significant portion of the day was dedicated to researching problem statements gathered through the MEDHA event. These included Acoustic Uroflowmetry, Continuous Blood Pressure Tracking, Enhanced Central Line Fixation, and an Obstructive Sleep Apnea (OSA) Airway Device. Instead of rushing into solution mode, I focused on studying each issue in depth through articles, medical references, and videos to understand the underlying processes and systems.
Through research, several key limitations became clear. Uroflowmetry systems are expensive, bulky, and largely clinic-based, restricting accessibility for routine monitoring. Continuous blood pressure tracking remains intermittent and poorly integrated into daily life, particularly in rural settings.
The central line fixation process provides limited entry-site stability and can restrict patient mobility. To better understand this, I studied a three-lumen central venous kit to evaluate fixation mechanisms and potential ergonomic improvements. Similarly, existing OSA solutions often struggle with low patient compliance due to discomfort and bulk.
Breaking down these problems helped me recognise how patient comfort, usability, and accessibility directly influence healthcare outcomes.
Another major focus was mapping the workflows of Pradhan Mantri Jan Arogya Yojana (PMJAY) and Mahatma Jyotirao Phule Jan Arogya Yojana (MJPJAY) into a clear, step-by-step user journey. We visited the yojana office at J.J. Hospital to understand how PMJAY cards are generated and spoke with Dr. Rewat Kaninde to gain insight into systemic challenges.
The workflow includes eligibility verification, documentation submission, procedure code entry, pre-authorisation approval, discharge formalities, and final claim settlement. Although pre-authorisation is expected to take a maximum of 24 hours, delays of 4–5 days are currently common due to systemic inefficiencies.
Through observation, several recurring pain points emerged. Patients are often confused about eligibility criteria and ration card categories. Awareness of scheme benefits remains low among both patients and, at times, hospital staff. Documentation requirements are heavy, involving repeated photocopying and scanning, which increases administrative burden. Doctors must manually search for procedure codes in frequently updated PDFs without immediate awareness of changes.
Rather than viewing these as isolated inefficiencies, I began reframing them as opportunity areas. There is a clear need for a simplified, one-stop platform featuring keyword-based procedure search, streamlined documentation processes, and better awareness tools for doctors. Most importantly, greater patient awareness about these schemes—covering eligibility, access procedures, and communication channels—along with structured system updates, could significantly reduce friction and improve overall workflow efficiency.
More to Discover
Let’s Start
Something Great
Looking Beyond the Obvious in Healthcare Design
Day 4 focused on deeply validating healthcare problem statements and mapping PMJAY–MJPJAY workflows to identify systemic gaps, user pain points, and scalable opportunity areas.
Insights
Feb 13, 2026
Day 4 marked a shift in my approach—from merely identifying problems to understanding their feasibility and scope. As a product designer working in healthcare, I am realising that spotting an issue is only the beginning. The real challenge lies in validating its scale, understanding the ecosystem around it, and determining whether it is worth pursuing further.
A significant portion of the day was dedicated to researching problem statements gathered through the MEDHA event. These included Acoustic Uroflowmetry, Continuous Blood Pressure Tracking, Enhanced Central Line Fixation, and an Obstructive Sleep Apnea (OSA) Airway Device. Instead of rushing into solution mode, I focused on studying each issue in depth through articles, medical references, and videos to understand the underlying processes and systems.
Through research, several key limitations became clear. Uroflowmetry systems are expensive, bulky, and largely clinic-based, restricting accessibility for routine monitoring. Continuous blood pressure tracking remains intermittent and poorly integrated into daily life, particularly in rural settings.
The central line fixation process provides limited entry-site stability and can restrict patient mobility. To better understand this, I studied a three-lumen central venous kit to evaluate fixation mechanisms and potential ergonomic improvements. Similarly, existing OSA solutions often struggle with low patient compliance due to discomfort and bulk.
Breaking down these problems helped me recognise how patient comfort, usability, and accessibility directly influence healthcare outcomes.
Another major focus was mapping the workflows of Pradhan Mantri Jan Arogya Yojana (PMJAY) and Mahatma Jyotirao Phule Jan Arogya Yojana (MJPJAY) into a clear, step-by-step user journey. We visited the yojana office at J.J. Hospital to understand how PMJAY cards are generated and spoke with Dr. Rewat Kaninde to gain insight into systemic challenges.
The workflow includes eligibility verification, documentation submission, procedure code entry, pre-authorisation approval, discharge formalities, and final claim settlement. Although pre-authorisation is expected to take a maximum of 24 hours, delays of 4–5 days are currently common due to systemic inefficiencies.
Through observation, several recurring pain points emerged. Patients are often confused about eligibility criteria and ration card categories. Awareness of scheme benefits remains low among both patients and, at times, hospital staff. Documentation requirements are heavy, involving repeated photocopying and scanning, which increases administrative burden. Doctors must manually search for procedure codes in frequently updated PDFs without immediate awareness of changes.
Rather than viewing these as isolated inefficiencies, I began reframing them as opportunity areas. There is a clear need for a simplified, one-stop platform featuring keyword-based procedure search, streamlined documentation processes, and better awareness tools for doctors. Most importantly, greater patient awareness about these schemes—covering eligibility, access procedures, and communication channels—along with structured system updates, could significantly reduce friction and improve overall workflow efficiency.
More to Discover
Let’s Start
Something Great
Looking Beyond the Obvious in Healthcare Design
Day 4 focused on deeply validating healthcare problem statements and mapping PMJAY–MJPJAY workflows to identify systemic gaps, user pain points, and scalable opportunity areas.
Insights
Feb 13, 2026
Day 4 marked a shift in my approach—from merely identifying problems to understanding their feasibility and scope. As a product designer working in healthcare, I am realising that spotting an issue is only the beginning. The real challenge lies in validating its scale, understanding the ecosystem around it, and determining whether it is worth pursuing further.
A significant portion of the day was dedicated to researching problem statements gathered through the MEDHA event. These included Acoustic Uroflowmetry, Continuous Blood Pressure Tracking, Enhanced Central Line Fixation, and an Obstructive Sleep Apnea (OSA) Airway Device. Instead of rushing into solution mode, I focused on studying each issue in depth through articles, medical references, and videos to understand the underlying processes and systems.
Through research, several key limitations became clear. Uroflowmetry systems are expensive, bulky, and largely clinic-based, restricting accessibility for routine monitoring. Continuous blood pressure tracking remains intermittent and poorly integrated into daily life, particularly in rural settings.
The central line fixation process provides limited entry-site stability and can restrict patient mobility. To better understand this, I studied a three-lumen central venous kit to evaluate fixation mechanisms and potential ergonomic improvements. Similarly, existing OSA solutions often struggle with low patient compliance due to discomfort and bulk.
Breaking down these problems helped me recognise how patient comfort, usability, and accessibility directly influence healthcare outcomes.
Another major focus was mapping the workflows of Pradhan Mantri Jan Arogya Yojana (PMJAY) and Mahatma Jyotirao Phule Jan Arogya Yojana (MJPJAY) into a clear, step-by-step user journey. We visited the yojana office at J.J. Hospital to understand how PMJAY cards are generated and spoke with Dr. Rewat Kaninde to gain insight into systemic challenges.
The workflow includes eligibility verification, documentation submission, procedure code entry, pre-authorisation approval, discharge formalities, and final claim settlement. Although pre-authorisation is expected to take a maximum of 24 hours, delays of 4–5 days are currently common due to systemic inefficiencies.
Through observation, several recurring pain points emerged. Patients are often confused about eligibility criteria and ration card categories. Awareness of scheme benefits remains low among both patients and, at times, hospital staff. Documentation requirements are heavy, involving repeated photocopying and scanning, which increases administrative burden. Doctors must manually search for procedure codes in frequently updated PDFs without immediate awareness of changes.
Rather than viewing these as isolated inefficiencies, I began reframing them as opportunity areas. There is a clear need for a simplified, one-stop platform featuring keyword-based procedure search, streamlined documentation processes, and better awareness tools for doctors. Most importantly, greater patient awareness about these schemes—covering eligibility, access procedures, and communication channels—along with structured system updates, could significantly reduce friction and improve overall workflow efficiency.